Refund & Return Policy

We want customers to be satisfied with their purchases. Because many AKAIYA CUSTOM products are personalized or made according to customer specifications, return eligibility may differ from standard non-customized products.

1. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or materially different from the confirmed order, please contact us at support@akaiyacustom.com within 7 days of delivery.

Please provide:

• Your order number
• A description of the problem
• Clear photographs showing the issue
• Photographs of the packaging when relevant

After reviewing the claim, we may provide an appropriate solution, such as a replacement, remake, partial refund, or full refund depending on the circumstances.

2. Customized Products

Products that have been personalized or manufactured according to customer-provided specifications generally cannot be returned solely because of a change of mind, incorrect size selection, or an error in customization information submitted by the customer.

Please carefully review all sizes, colors, names, numbers, graphics, and other customization details before submitting your order.

This restriction does not affect claims involving products that arrive damaged, defective, or materially inconsistent with the confirmed order.

3. Non-Customized Products

If an eligible non-customized product is accepted for return, it should generally be unused, unworn, unwashed, and returned in its original condition and packaging.

Please contact us before returning any product. Returns sent without prior authorization may not be accepted.

4. Order Cancellation

If you need to cancel an order, contact us at support@akaiyacustom.com as soon as possible.

Orders that have not entered production may be eligible for cancellation.

Once a customized order has entered production, cancellation may no longer be possible because materials, printing, embroidery, or other customization work may already have begun.

5. Refund Processing

Approved refunds will normally be returned to the original payment method.

After a refund is issued, the time required for the funds to appear in your account depends on your payment provider, bank, card issuer, or PayPal processing time.

6. Return Shipping

If a return is required because we supplied an incorrect, defective, or damaged item, we will determine the appropriate return or replacement arrangement after reviewing the claim.

For other approved returns, return shipping costs may be the customer's responsibility unless otherwise required by applicable law.

Please contact support@akaiyacustom.com before sending any return.