Shipping Policy

Thank you for shopping with AKAIYA CUSTOM. Many of our products are made or customized according to individual customer requirements, so orders may require production time before shipment.

1. Order Processing and Production

After payment has been successfully received and the customization information has been confirmed, your order will enter processing or production.

Typical production time is approximately 3–7 business days.

Complex customization, large-volume orders, special products, peak seasons, or holidays may require additional production time.

If additional information or confirmation is required for your customization, production may not begin until we receive the necessary information from you.

2. Estimated Shipping Time

After production is completed, the order will be prepared for shipment.

Estimated delivery times vary depending on the destination, shipping method, customs processing, and local carrier conditions.

Typical estimated transit time is approximately 7–15 business days after dispatch.

Please note that production time and shipping time are separate.

3. Shipping Confirmation

When available, customers will receive a shipping confirmation or tracking information after the order has been dispatched.

Tracking information may require some time to become active after the carrier receives the parcel.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you discover an error in your shipping information, please contact support@akaiyacustom.com as soon as possible.

We cannot guarantee that an address can be changed after an order has entered production or has been shipped.

5. Delivery Delays

Delivery estimates are provided for reference and are not guaranteed delivery dates.

Delays may occur because of circumstances outside our reasonable control, including:

• Customs inspections
• Severe weather
• Carrier disruptions
• Public holidays
• Incorrect delivery information
• Remote-area delivery
• International transportation disruptions

If your package appears to be significantly delayed, please contact us and we will assist you in checking the shipment status.

6. Customs and Import Charges

International orders may be subject to customs duties, taxes, VAT, or other import-related charges depending on the destination country or region.

Unless otherwise stated during checkout, these charges are the customer's responsibility.