Contact Us

Contact Us

We value communication with our customers and are happy to assist with questions before or after an order is placed.

For assistance regarding:

  • Product information
  • Customization requirements
  • Order status
  • Shipping and delivery
  • Order changes or cancellations
  • Damaged, defective, or incorrect products
  • Returns and refunds
  • Other customer service inquiries

Please contact us at:

Email: support@akaiyacustom.com
Website: www.akaiyacustom.com

Customer Service Response Time

We generally respond to customer inquiries within 1–2 business days.

During weekends, public holidays, or periods of unusually high order volume, responses may take slightly longer.

When contacting us about an existing order, please include your order number and the email address used to place the order so that we can assist you efficiently.